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Title: Visual Basic Support Lead (Contract)

Requisition ID: 53354
City: Barcelona
Country/Region: ES
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
The role

The Visual Basic Support Lead is responsible for:
Work allocation and provide guidance to Operate team (technical / process etc.)
Follow up with Operate teams to identify and resolve problems with the Local applications
Vendor coordination in the case of application issues and upgrades e.g. SLA / KPI management and reporting related to Operate services
Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
Identify and implement service improvement opportunities
Quickly understand the application knowledge and transition from the current team members and ramp-up shortly
Interact with customers on reported issues and manage customer expectations
Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.
WSR and MSR reporting.
Who are we looking for

Technical skills required include, but are not limited to the following: 5+ Years of experience Visual Basic 6,. Net, SQL Server
Proficient in Spanish and English language. Possess good communication with the Business users
Good Team Management and leadership skill.
Stockholder Management and reporting skill.
L2 and L3 Support for incidents, service request and enhancements with strong technical and functional expertise in the applications being supported
Strong ITIL Knowledge and process implementation experience required.
Disaster Recovery and Business continuity experience.
Good technical knowledge in. Net, SQL Server & Visual Basic 6.
Risk Management & Escalation handling experience.
Onboarding details

Start date:

ASAP
Project duration:

long term project
Languages:

Spanish (fluent) AND English (B2) speaking are both mandatory
Main Skills Required:

Visual Basic,. Net, SQL Server
Hybrid:

minimum 2 to 3 days per week onsite
Mandatory Skills:

Visual Basic-VB.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.
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[email protected]. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at

[email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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