Product Support
Barcelona, Spain
Req. Num.: 28250
Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona!
Do you love technology, innovation, and have a customer-first mindset? Expand your skills and knowledge with our leading-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions!
Here at Nutanix, we value providing all our customers with an exceptional support experience. Join our family in a multicultural working environment and be part of a company that wants your career to succeed and thrive!
Sounds like you? Read on!
About the Team

At Nutanix, you will have the opportunity to be a part of the Systems Reliability Engineering (SRE) team based in Barcelona. Our SRE team comprises talented individuals working collaboratively to deliver the best support to our customers promptly. As a team, we are focused on maintaining high system reliability and availability.
You will report to the Support Manager, who provides guidance and support in ensuring seamless operations within the team. At Nutanix, we offer a hybrid work setup where employees are expected to be in the office for two days a week. This setup allows for a good balance between the collaborative benefits of in-person interactions and the flexibility of remote work.
In terms of travel requirements, there are no extensive travel demands for this position. Our focus is primarily on delivering exceptional support to our customers while maintaining a healthy work-life balance for our team members.
Your Role

Provide technical support for Nutanix's HCI solutions globally
Troubleshoot and debug complex issues
Collaborate with the development engineering team for product improvements
Resolve cross-vendor issues with technology partners
Test new features and tools to improve product serviceability
Deliver excellent support experience to customers
Stay up-to-date with innovative cloud technologies
What You Will Bring

3 to 5+ years of relevant technical experience
Expertise either in Virtualization, Networking, or Storage
Proficiency in

Linux
Strong troubleshooting and debugging skills
Customer-oriented mindset
Fluent in English with knowledge of EU languages
Passion for learning innovative cloud technologies
Excellent communication and collaboration abilities
We offer permanent employment with a base salary

starting from €46,000. The base pay offered may vary depending on multiple individualized factors, such as job-related knowledge, skills, and experience.
Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U. S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting Candidate Accommodation [email protected].

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