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Customer Experience Specialist (spanish), Madrid

Última actualización 2023-11-28
Caduca 2023-11-28
ID #1926508378
Customer Experience Specialist (spanish), Madrid
Spain, Madrid, Madrid,
Modificado November 16, 2023


Location: Madrid, Madrid, Spain Type: Temporary Job #24611 Our client, a leading, international internet services provider, is committed to delivering exceptional customer experiences, and we’re seeking a talented and dedicated individual to join their team in Madrid as a Customer Service Operations Specialist. If you’re fluent in English and possess native-level proficiency in Spanish, we want you to be part of their dynamic team shaping the future of customer service. Location: Madrid (Centro Empresarial Castellana Norte) Role Model: Onsite Visa Sponsorship: No Contract: 12 months Job Reference: BBBH 24611 THE ROLE As a Customer Experience Specialist, you will play a crucial role in ensuring the best possible experience for customers. Your main responsibilities will include tracking and resolving customer cases, analyzing common issues, and improving service processes based on customer feedback. YOUR RESPONSIBILITIES WILL INCLUDE: Ensuring Customer Satisfaction: Track and follow up on unresolved cases, provide updates throughout the resolution process, and coordinate with departments to ensure timely solutions. Continuous Improvement: Identify common issues, analyze root causes, and develop improvement plans. Utilize customer feedback to refine service processes and enhance overall satisfaction. Effective Communication: Monitor ongoing customer interactions, ensuring their needs are met while aligning services accordingly. WHAT WE ARE LOOKING FOR 1-5 years of customer service experience, ideally in an internet-type company or support their clients (Voxpro, CPL, etc). Fluent in English and native-level Spanish. Business experience in translating written material from English to additional language. Strong IT skills. STILL INTERESTED IN THIS OPPORTUNITY?

Detalles del trabajo

El tipo de trabajo: Tiempo completo
Tipo de contrato: Permanente
Tipo de salario: Mensual
Ocupación: Customer experience specialist (spanish)

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    Allen Recruitment Consulting

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