For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission. It's a colorful world - make your mark by joining the BIC team today. What You'll Do: • Lead a team of Customer Care Service and Inside Sales representatives in DACH area to guarantee the best service to our customers and maximize sales • Foster team's performance, quality of service, and productivity by setting clear KPIs and motivating and coaching the team • Grow sales within DACH area by maintaining the operating model for Customer Care and high service standards to meet our customers' expectations • Deliver an excellent customer experience and high level of efficiency • Monitor daily operations and performance • Ensure smooth operations with continuous training and mentoring of the team • Lead and implement projects for continuous improvement related to work processes and procedures Requirements: • Middle/Upper education required, preferably commercial administration or sales • Relevant experience as team leader/coordinator/manager within customer service or sales department • Sales oriented and able to lead, motivate and develop a team • Office 365 proficient • Fluent in English and German; good level of Spanish • Strong communication and assertiveness skills #LI-Hybrid #LI-EA1 BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need. BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means