As the Operations Lead , you will provide hands-on leadership focused on driving operational excellence and delivering exceptional client service. You will oversee the day-to-day management and execution of client programs while leading a team of Project Managers, Project Leads, Coordinators, and Event Managers. Your responsibilities will include developing and coaching the team, fostering cross-functional collaboration, and ensuring the successful delivery of client projects. Additionally, you will support business growth by identifying opportunities within existing accounts and contributing to proposals and solution development alongside account leadership.
As the Operations Lead, you will :
Oversee the day-to-day activity and client service of an assigned client / account team (Project Managers, Project Leads, Coordinators, Events Managers, and other supporting roles)
Manage Project Managers, Project Leads, Coordinators, Events Managers, and / or other members of the client team as assigned
Ensure profitability of assigned accounts and related projects and ensures execution of projects is consistent with account strategy
Identify, develop and / or implement operational protocols and delivery systems as needed to meet client requirements
Apply project management principles and processes, Bond’s project fundamentals to all areas of client deliverables
Guide the project team to execute deliverables with adherence to Bond’s project fundamentals
Ensure effective integration of services across all departments / teams on behalf of clients as required
Ensure client satisfaction with all project / program activity directly and on behalf of the account team
Manage project budgets and tracks costs, communicating forecast to Managing Director
Manage the timely flow of information and documentation of all client-related activity within the project team and to / from the client
Coach and develop other members of client team to transfer skills and ensure succession management
Ensure management of projects within Quality Management System requirements
Develop and maintain current knowledge of client's business, marketing programs, brands, competitors, strategies, etc.
Ensure people and teams across the organization work effectively together and collaborate with a focus on client needs
Support the development of project / opportunity briefs as required
Support the development of proposals and project recommendations with guidance from the Account Leadership (Managing Director, and Operations Director)
Support the Managing Director in identifying new business opportunities within assigned accounts
Other sector specific activities, as required and assigned
Bachelor’s degree in business or a related field, or equivalent work experience
Minimum 4 years of experience in a leadership role managing matrix project teams, with both direct and indirect reports, delivering multiple projects with competing priorities
Minimum 3 years of leadership experience within a digital agency, creative agency, or similar environment focused on customer experience, channel, or dealer enablement
Proven ability to manage deadlines, solve problems, and drive operational excellence
Strong written and verbal communication skills
A hands-on leader who takes ownership, thrives in collaborative environments, and isn’t afraid to dive into execution when needed
Highly adaptable with strong planning skills and the ability to pivot when priorities shift
Bonus Points If You Have :
Experience managing global projects
Fluency in German
Background in the automotive industry
Agency experience
Project Management Certification (PMP or equivalent)
Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.

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