Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future.

We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.

What you will do in this role Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users' demands Log call details onto call management systems and provide response and resolution within SLA Maintain service and product knowledge and expertise associated with applications specific to individual customers Ensure contractual SLA is maintained Provide cover for other Agents in their absence, either within the same team or across teams Understand and comply with administrative duties including holiday, sickness and overtime Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications Proficient or bilingual in Danish and fluent in English 1 year working experience in Customer Service Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration Good disposition to work in a customer service environment Ability to take ownership and progress calls to resolution or escalate calls as needed Experience in the automotive industry Working experience with electric vehicles or possess your own What's in it for you Full-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00 Salary 21,700 euros gross/year + up to 2000 euros gross/year in bonus Central location in Barcelona Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs and specialized courses Experience the best version of you! At Concentrix , we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you.

Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally.

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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