Job Description

Reporting to the Director of Talent & Culture, responsibilities and essential job functions include but are not limited to the following:
Facilitate Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills.
Execute a world-class onboarding experience for new Heartists, several hundred colleagues per year; update the onboarding program as required.
Work with the Director, Talent & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel.
Work closely with the Director Talent & Culture to determine the need for new workshops and training programs; aid in the creation and facilitation of these programs.
Create strong interpersonal relationships that allow for coaching and guidance to support both leaders and colleagues and maintain high levels of engagement in all areas of the Hotel.
Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists.
Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel.
Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team.
Support Apprenticeship Programs throughout the Hotel.
Oversee the Educational Assistance Program with the support of the Director, Talent & Culture.
Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues.
Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion.
Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction.
Other duties and travel as required/assigned.

Qualifications

Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations. Previous L&D experience is an asset.
University degree in Hotel/Restaurant Management or related discipline a strong asset.
Proven track record in needs assessment and facilitation of training programs in driving service excellence results.
Demonstrated knowledge of Microsoft Office (Outlook, Microsoft Teams, Power Point, Publisher, Excel, and Word) required.
Enthusiastic and positive personality with the ability to build strong relationships.
Sense of urgency and the ability to prioritize will be required.
Results-oriented with the ability to be flexible and to work well under pressure.
Innovative, creative, and willing to take risks and be accountable for successes, near misses, and the inevitable misses!
Ability to analyze data and trends and create strategies for improvement.

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