Back Office Agent

Back Office Agent 

Lorena Canals · Barcelona (Hybrid)

At Lorena Canals, an international leading brand in home & kids decoration and a pioneer in washable rugs, we are looking for a Back Office Agent to strengthen our team, supporting both B2 B clients and B2 C customers.

The purpose of this role is to ensure operational excellence across order management, customer data accuracy, and day-to-day coordination between customers and internal teams. You will act as a key link between Sales, Logistics, Finance, and E-commerce, ensuring smooth execution across all channels.



Main responsibilities

B2 B Order & Client Management
Manage B2 B orders from entry to delivery, ensuring accuracy and compliance with agreed commercial conditions.
Maintain and update B2 B customer records, including pricing, addresses, contacts, and terms.
Act as the main point of contact for B2 B clients regarding order status, documentation, and operational queries.
Coordinate with Logistics, Finance, and Sales teams to resolve order, delivery, or invoicing issues.
Generate, update, and maintain product masters for B2 B clients, including product attributes, descriptions, pricing, measurements, and logistical information, ensuring consistency across internal systems and commercial materials.

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B2 C Customer Support
Manage customer inquiries related to orders, deliveries, returns, products, and general questions.
Provide clear, empathetic, and efficient responses through email and other customer service channels.
Follow up on incidents to ensure timely resolution and customer satisfaction.
Identify recurring issues and share insights with the team to help improve processes and service quality.

Back Office & Operations Support
Ensure data accuracy across internal systems such as ERP, CRM, Shopify, or similar platforms.
Support internal teams with administrative and operational tasks related to customers and orders.
Contribute to process optimization and documentation to improve efficiency and scalability.

Profile We Are Looking For
Strong organizational skills, attention to detail, and a high standard of operational execution.
Ability to work cross-functionally with Product, Sales, Logistics, Finance, and E-commerce teams.
Proactive, solution-oriented mindset with a customer-focused approach.
Previous experience in a Back Office, Customer Service, or Operations role, ideally in an omnichannel or international environment.
Experience working with ERP systems, e-commerce platforms, Hubspot and Google Workspace.
Strong written communication skills.
Business-level English proficiency, both written and spoken. xsgfvud Additional languages are a plus.