Job Description Chief Operating Officer, Aon's Human Capital Business – Flexible on locations in US, UK or EMEAAon is looking for a Chief Operating Officer who is responsible for defining and continuously evolving the Aon Business Services (ABS) portfolio and product roadmap aligned to business / Solution Line goals and strategy. This leader duel reports to Aon’s CEO of Human Capital and the firm’s Chief Operating Officer, and will lead a team of high proficiency pooled resources that will support the portfolio of ABS products and services to meet and exceed quality and value delivery key performance objectives.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeDeveloping a high-level operating model and portfolio strategy inclusive on digital product enablement and product vision for the Solution Line that ties to the overall global Aon and ABS strategic goals and direction serving Human Capital (Health, Wealth & Talent) leadersDeveloping a client experience strategy that differentiates Human Capital products in marketsPrioritizes programs and demand based on overall business value, balancing global vs regional needs to optimize investments and utilization of global services / capabilities to meet strategic objectives of significant growth while continuing margin expansionLaser focused on speed/path to value realization enabling differentiated client and carrier experiencesFostering innovation and continuous value, orchestrating internal and external multi-functional partners to define, validate and refine ABS product and platform vision, strategy, and roadmapsOperating the Aon / Technology governance processes that enable prioritization across multiple options, decisions impacting the Solution Lines and ultimately the overall ABS budgetResponsible for leading the risk profile across the multiple product teams of a technology stack inclusive of end-to-end processes and systems across the Human Capital global portfolioResponsible for risk compliance across data privacy and cyber security protecting client and Aon data inclusive of global, regional and local regulatory requirementsYour impact as COOAs a senior professional, make a significant contribution to the success of client, function, and shared service effectiveness at enabling next level client and colleague experience while providing an increased control environment, meet efficiency goals and enable sustainable growthDemonstrated success in understanding of the design and execution of product strategy to support Human Capital (Health, Wealth & Talent) and global business services operating models, using technology to enable efficiency and effectiveness, and providing market differentiated servicesBroad and deep knowledge, demonstrated experience, and ability to drive value through business, technology, and financial managementFamiliar with the latest global Human Capital (Health, Wealth & Talend) and global business services trends, technologies, standards, products, and applicabilityData based management through key business parameters/critical metrics to evaluate efficacy of products and solutions and connection to overall Aon/ABS strategyAbility to develop a strategic plan, operating plan, and relevant business and planning discussions effectively and independently at the most senior levelLead prioritization to enabled focus on delivering sustainable processes end to end with value realization while ensuring long-term sustainability and a risk led control environmentBuild and maintain effective working relationships with internal clients and external networkEstablish credibility with key partners and clients through day-to-day interactionsDemonstrate problem solving techniques to best meet the need; recognized as a solution provider for sophisticated issuesSet realistic expectations and timelines with internal and external clients and produce resultsAdhere to Aon processes and procedures and all quality service requirements to deliver exceptional valueRecognized as a company leader; committed to continuous improvement and Aon United leadershipAct as a culture creator and a mentor and develop people to maximum potentialChampion and promote Aon United approach to both internal and external business relationshipsDemonstrated commitment to pursuing self-development of knowledge and skills in evolving world of Shared Services, Digital and analyticsGoals for the role:Enable integrated data collection and application across Human Capital to unlock client value and drive new revenue streams, enabling quick winsEnsure a best-in-class end to end client experience tailored to economic buyers that builds trust, leading satisfaction and loyaltyDevelop a roadmap for HCS solutions to optimize revenue generation, client experience, balanced against budget goals and efficient deliverySkills and experience that will lead to successFunctionalDemonstrated strategic planning capabilities in developing product roadmaps in partnership with Product Managers across Human Capital with a strong background in Health preferredExperience in balancing country, region, and global needs across a solution line portfolioDeep industry knowledge and insights into key competitors’ strategies and product roadmaps across Health, Wealth & TalentDemonstrated experience in Product and Portfolio Management across multiple segments including consolidating disparate products into a unified portfolio focused on scaled capabilitiesExperience in focused, sustainable value realization partnering across a highly matrixed organizationExperience in building and managing a portfolio of products and services providing global capabilities across Health, Wealth and TalentExperience in translating product and services strategy into cost to serve models designing optimal support strategies in partnership with shared operationsTechnicalExperience in leading products and services maximising technologies across Health, Wealth and Talent in areas such as Benefits, data & analytics, retirement and benefitsExperience in building and using technology to provide industry leading capabilities across Human CapitalGood understanding of the portfolio components in-scopeProven ability to lead and prioritize product roadmaps and portfolio prioritizationYou Bring Knowledge and ExpertiseMinimum 15 years’ related experience managing product portfolios and operations for $1 billion+ portfoliosExceptional interpersonal skills with capability to interact with major clients to cultivate and maintain strong relationships at a most senior levelStrong market presence within the industryCross-cultural sensitivity to engage with, prioritize and inspire change across a global organizationExcellent communicator (both verbally and in writing)Entrepreneurial attitude with high level of accountability for efficiency and client satisfactionExcellent organization and time management skills; able to multi-task and lead projects and direct reportsAbility to drive team(s) to deliver the highest in service, quality, and resultsPrevious formal people/organization management experienceExcellent analytical skills with ability to make sound business decisions with experience in finance and operationsKnown problem-solver who anticipates issues and suggests creative solutionsAbility to adopt and inspire change in support of the business unit’s and company’s goalsProfessional demeanor with positive attitudeUnderstanding of how to work across a matrix and win as a global, cross functional team