Food Certification Business Support Advisor

Posting Date : 17 Mar 2025

Contract Type : Permanent

Level of experience : Junior

RINA is currently recruiting for a Food Certification Business Support Advisor to join its office in Valencia within the Mediterranean & Africa Certification Division.

Mission

A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

• Customer Data Management :
• Create and maintain accurate customer records in the database.
• Ensure that customer information is up-to-date and complete.
• Handle customer inquiries related to account information and updates.
• Offer Management :
• Collaborate with business development teams to insert offers in the internal system.
• Provide customers with complete and accurate offer documents.
• Contract and Customer Order Processing :
• Manage and update contracts, ensuring accuracy and completeness.
• Receive and process customer orders, ensuring accuracy and completeness.
• Coordinate with relevant departments to fulfill orders in a timely manner.
• Update customers on order status and expected delivery dates.
• Invoicing :
• Generate and issue invoices to customers based on sales orders or service agreements.
• Verify the accuracy of invoice details, including pricing and quantities.
• Handle invoice-related inquiries and discrepancies.
• Payment Processing :
• Monitor and track customer payments.
• Coordinate with the finance department to ensure timely and accurate payment processing.
• Address payment-related inquiries and issues.
• Timesheet Management :
• Remind technical staff to submit accurate and timely timesheets for each project.
• Ensure timesheets are completed in accordance with company policies and client requirements.
• Customer Communication :
• Communicate with customers to provide information about products, services, and order status.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Send out communication regarding invoices, payment reminders, and other relevant updates.
• Problem Resolution :
• Identify and address customer concerns, working collaboratively with other departments as needed.
• Investigate and resolve billing discrepancies or disputes.
• Ensure a high level of customer satisfaction through effective problem resolution.
• Compliance and Documentation :
• Ensure compliance with company policies and procedures in customer interactions.
• Maintain accurate and organized records of customer communications, transactions, and invoices.

Education

High School Diploma / GED in Business Administration or Finance Management.

Qualifications

• Previous experience in business support, customer service, or a related field can be an advantage.
• Familiarity with RINA services is beneficial. Advisors should be willing to learn about the offerings to effectively assist commercial teams, operations, and customers.
• Basic computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.