SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.
Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?
What do we have to offer?

An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
A dynamic environment: flexible working hours and working from home – everything is negotiable.
Learning opportunities: through an individual development plan and professional training.
Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
About the role:
We are currently seeking a dedicated Service Now Change Management/Trainer to join our team. You will play a pivotal role in helping our organization achieve seamless transformation through expert training and guidance. The ideal candidate will possess a deep understanding of ITSM processes, excellent analytical skills, and deep knowledge of the Service Now platform.
Key Responsibilities
Deliver engaging, hands-on training sessions tailored to different teams within our organisation.
Create and customize training materials that simplify complex concepts in Service Now Change Management.
Guide teams through best practices, enabling efficient use of Service Now to manage IT changes effectively.
Work closely with stakeholders to understand organizational needs and craft bespoke learning solutions.
Take ownership and do close follow-up on projects assigned, ensuring targets are met.
Keep up-to-date with the latest features and updates in the Service Now platform to provide cutting-edge instruction.
Provide training and support to end-users on Service Now and its functionalities.
Establish, embed, educate, and deliver the process for change management, ensuring that each change follows the complete procedure to minimize disruption to IT services.
Produce and publish the planned schedule of the Service Now implementation to all IT and Business stakeholders.
Educational / Skill / Experience Requirements
Degree in IT/IT related fields or equivalent experience.
Excellent analytical, communication, and problem-solving skills.
In-depth knowledge of Service Now with proven work experience.
Experience with Service Now change management application.
Experience working in Agile squads; working in an international environment is considered a plus.
ITIL certification is a plus.
Experience working in a team-oriented, collaborative environment.
Excellent English communication skills (verbal and written).
Proactive and can-do attitude.
From many places, we work as one, moving from better to best together.
SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation, and stage of life.

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