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Digital Logistics & Customer Care Business Partner Europe Region, Barcelona

Última actualización 2023-11-29
Caduca 2023-12-29
ID #1910707398
Digital Logistics & Customer Care Business Partner Europe Region, Barcelona
Spain, Barcelona, Barcelona,
Modificado November 3, 2023


About the jobwe have one shared mission – we work passionately, every day, to ‘serve healthier, fuller lives’ now and for the generations to come.In order to do so, we strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view.Everything we do is centered around people’s interests – our consumers, our customers, healthcare professionals, and our employees – across the world.We are building loved brands that serve 1bn consumers worldwide, through our key platforms: Allergy, Physical & Mental Wellness, Pain, Digestive Wellness and Cough, Cold & Flu.We aspire to become the best Fast Moving Consumer Health (FMCH) company In & For the world and we aim to build a work environment where people can thrive, grow, enjoy and be at their best.Our Team:The Digital Logistics & Customer Care Business Partner Europe and Latam Region will be integrated in the CHC Digital M&S Eula (Europe & Latam) team, which is supporting Supply Chain (SC) activities at market level and managing the Digital activities in the manufacturing & distribution sites in the region. This person will report into the Digital Operations Manufacturing Lead and will be a key member of the regional expert team covering key strategic technologies and areas within M&S like, Supply Planning, Quality, HSE and Manufacturing.Main responsibilities:He/She will be the SPOC for Market Digital Leads, Market Supply Chain Leads and Regional Supply Chain Head in Latam to understand business needs, projects, ongoing issues and together with Logistics & Customer Care product owner will define the digital strategy for the region, ensuring that Global Guidelines are well understood and are being followed by Markets. His / her main stakeholder is the Regional Supply Chain head.The Digital Logistics & Customer Care Business Partner Latam Region will:Define the Digital Strategy for the region to support business development.Lead the Digital Beat of projects that impacts Logistics and/or Customer Care in the region.Works with Product Owner and Business stakeholders to elicit high-level requirements and captures business needs; understands the customer journey and defines user requirements.Accountable for End-to-End process and architecture in Logistics and Customer Care, bringing all players to the table and ensuring the digital solution is successfully delivered.Ensure business requirement are captured and raised to Product Owner to be included in the Product Evolution.Contributes actively to Operational excellence: facilitating risk management and to Problem root causes analysis, act as L3 support on their domain of expertise.Ensure that users have the right support when a project is coming to an end and enter in Run Mode.In partnership with your Business Partner, run Maturity Assessments to understand the adoption of the solution implemented and define actions to ensure a proper adoption of the solution.Understand the benefit expected and committed by every project value case and track the deliverables.Report the maturity status and actions in place to the Value Office.About youExperience:Experience in top tier pharmaceutical companies or in consulting companies in operational excellence, continuous improvement, process transformation or similar in a cross-functional environment Knowledge of Pharma or Consumer Goods businessOperational expertise of e.g., supply chain, manufacturing, quality and understanding the key operational metricsDemonstrate experience in leading and implementing complex digital and data transformation projects.Has experience with execution systems such as SalesForce, SAP WM and eWM, SAP TM, EDI platforms, etc.Hands on and able to dive deep into technical issues even if it involves learning about new technologiesSoft skills:Great communication skills, both verbal and written, and can adapt to different teams and personality typesResults and processes oriented with analytical mindsetDynamic, creative and receptive to new ideasTeam working abilityTransversal collaborationBusiness AcumenAble to drive multiple priorities in parallel in a structured way.Eager learner and ready to increase their technical expertise to tackle new challengesCultural / Play to Win BehaviorPush to go beyond the level we have operated until now: constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won’t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment.Put the interest of the organization ahead of own of those of his/her team: consider both short- and long-term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level.Taking action and don’t wait to be told what to do: take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement and others’ advice to make bold and impactful decisions which move us forwardRole model our 4 values: teamwork, integrity, respect, courageEducation:Bachelor degree (industrial engineering, information technology, etc) or another technical field.Languages: Fluent English. Spanish or French is a plus.Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.Watch our and check out our Diversity Equity and Inclusion actions at !At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Detalles del trabajo

El tipo de trabajo: Tiempo completo
Tipo de contrato: Permanente
Tipo de salario: Mensual
Ocupación: Digital logistics & customer care business partner europe region

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